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Consumer Information - Information for Complaints


The Ohio Board of Motor Vehicle Repair is charged with administering Sections 4775.01 to 4775.99 of the Ohio Revised Code. In addition to evaluating candidates for registration, the board investigates alleged violations of the registration law.

Although the Board does not represent individuals who file complaints, the Board will review complaints in a timely manner to ensure that a complaint is processed and that the Board will take appropriate action. Violations of the registration law may include:

Practice of Auto Repairs by an unregistered auto body shop, auto glass repairers, paintless dent repair business, air bag company or window tint installation.

Violations of the Board's Registration Laws or Rules

Matters such as failure to fulfill contractual obligations are not within the jurisdiction of the Board and require legal resolution. Likewise, the Board has no power to order restitution and does not establish or review costs for professional services. If wrongdoing by a registrant is proven in court, send the Board a certified copy of the order issued by the court.

HOW TO FILE A COMPLAINT
Any person may file a complaint. The Board policy is that all complaints must be made in writing and should contain sufficient factual evidence to indicate a clear violation of the registration law. Please complete the Formal Complaint Form. Include with the complaint as much factual evidence as possible, including documents, contracts and the names, addresses and telephone numbers of potential witnesses. Any documents received will not be returned. Virtually all materials within the Board office (including complaints) are public records. Complaints can be mailed or delivered to:

Ohio Board of Motor Vehicle Repair
Attention: Board Investigator
77 South High Street, 16th Floor
Columbus, OH 43215

After you file a complaint you will receive written confirmation from the Board that your complaint was received. The Board's enforcement staff will determine if further investigation is required. The respondent is often sent a copy of the complaint and given 20 days to respond to the allegation. If the respondent is unwilling to cooperate or the allegation requires the Board's attention, the complaint is presented to the Board and a formal investigation is opened.

Once a formal investigation is opened, the enforcement staff proceeds to gather all relevant information and conduct interviews of the witnesses. When the investigation is completed, the enforcement staff reviews the data to determine if charges should be filed with the Executive Director.

If warranted, the Board then reviews the charges and may bring formal charges against the respondent, issue the charge and a notice of Opportunity for Hearing.

If the respondent does not request a hearing, the Board reviews the evidence, decides on apppropriate disciplinary action, and issues a Final Order.

If a hearing is requested, a hearing is scheduled before a Hearing Officer. After hearing the evidence, the Hearing Officer issues a Report and Recommendations to the Board. The Board reviews the Hearing Officer's Report and Recommendations and accepts, rejects or modifies the Report and Recommendations. The Board then decides on the approprate disciplinary action and issues a Final Order.

DISCIPLINARY ACTION TAKEN AGAINST REGISTRANTS MAY INCLUDE:

  • Loss of Mechanic's Lien rights
  • Fines of up to $5,000
  • Potential court-ordered business closure

The Board's Final orders can be appealed to the Court of Common Pleas, and subsequent appeals can be made to the Court of Appeals and the Ohio Supreme Court.

The Board, after an investigation, may seek a settlement agreement, an injunction or criminal prosecution to prohibit further registered activity.
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